Your customer experience will often last long after your customer leaves your office. Their impression of your business will linger in their mind and influence their decision to return (or not). Exceeding expectations will give your customers a reason to tell their friends about you, which is the best form of advertising available. It's also very cost-effective!

Here are five simple ways you can make your customer experience more memorable:

1. Smile Smiling is contagious. When you smile at someone, they will often smile back. This will create a positive interaction and help to build a better relationship with your customer. Remember, smiling can be felt even through the phone!

2. Use their name When you use a customer's name, it makes them feel valued and important. It also shows that you are paying attention and that they are not just another number.

3. Listen Take the time to really listen to your customers. This will help you to understand their needs and provide better solutions. It will also show that you care about their concerns.

4. Follow up After resolving a customer's issue, follow up with them to ensure that they are satisfied with the outcome. This will show that you are committed to their satisfaction and that you value their business.

5. Show appreciation Thank your customers for their business. A simple thank you can go a long way in making your customers feel valued.

By implementing these five simple strategies, you can create a more memorable customer experience that will keep your customers coming back. Remember, a good customer experience is not just about meeting expectations, it’s about exceeding them.